The Economist

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Client Services Manager

Client Services Manager

ID 
2017-3798
Job Locations 
United States-NY-New York
Function 
Sales/Business Development

More information about this job

Introduction

 

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The Economist Group is the leading source of analysis on international business and world affairs. We deliver our information through a range of formats, from newspapers and magazines to conferences and electronic services. What ties us together is the objectivity of our opinion, the originality of our insight and our advocacy of economic and political freedom around the world.

 

Currently we are seeking a Client Services Manager to act as an internal/external client ambassador responsible for the conceiving, managing and executing of digital and other marketing initiatives and management of all programs and associated revenue pre- and post-sale. This includes oversight of proposal and media plan creation, campaign implementation, optimization, reporting, program retention and renewal.

 

 

Accountabilities

  In this role you would be expected to:

 

 

Integrated Marketing, Proposal Development Marketing

  • Develop creative and impactful marketing ideas to drive digital revenue leveraging The Economist’s content and product offerings
  • Envision new ways for advertisers to connect with our consumers via ad product, content programs, social channels and more
  • Look at challenges from the client perspective to better understand how The Economist can turn a client's brand positioning into a fully realized marketing and media investment at scale
  • Ensures all proposals address client needs while highlighting The Economist Groups’ core value & capabilities
  • Leverages insights to tell the brand story including assistance with research
  • Obtain production costs associated with the execution of concepts from respective internal teams
  • Create and write proposals and power point presentations outlining multi-platform integrated marketing opportunities and production costs approved by respective departments for Ad Sales to present to clients and secure revenue
  • Partner with Sales to pitch programs to clients

 

Project Management

  • Be the day-to-day point of contact for clients on sold programs
  • Facilitate and oversee sold programs throughout the execution phase to ensure quality of execution and program success working with internal stakeholders throughout The Economist media businesses across the world
  • Project managing the post-sale execution for all accounts associated with their sales counterpart. This includes, but is not limited to, coordinating custom content creation, event integration, digital elements production and custom social media program execution
  • Manage all aspects of individual marketing programs, including timelines, budgets, etc.

 

Digital Production

  • Be passionate about digital and social and seeks out new innovations and ideas for brands to connect with consumers
  • Creative, resourceful, proactive, self-starter, entrepreneurial spirit
  • Manage vendors and process of creating microsites and ad products (e.g., ad units)

 

 

Experience, skills and professional attributes

 To succeed in this role you must have:

  •  4-year degree required; marketing or business degree preferred
  • Account management experience; including digital production, advertising experience; project management experience a plus
  • Possess excellent organizational, interpersonal, and influential written and verbal communication skills; ability to quickly form relationships usually by telephone or email
  • Ability to collaborate cross-functionally; ability to exercise judgment and flexibility in balancing program requirements, milestones, and keeping people and projects moving on schedule
  • High attention to detail

To succeed in the role you must demonstrate:

  • Have strong prioritization and time management skills
  • Strong creative, analytical, quantitative and strategic problem solving
  • Excellent grammar, spelling and proofreading skills
  • Positive and confident disposition when responding to frequent deadlines for multiple customers (internal and external)
  • High degree of proficiency in Google Slides; familiarity with Salesforce; Excellent working knowledge of Excel, Word and PowerPoint.
  • Demonstrated ability to quickly build positive team relationship
  • Be able to think strategically and act tactically; willing to roll up your sleeves and do what needs to be done