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Client Director/Sr. Account Manager - Sales - CQ Roll Call

Client Director/Sr. Account Manager - Sales - CQ Roll Call

ID 
2017-3948
Job Locations 
United States-DC-Washington
Function 
Sales/Business Development

More information about this job:

Introduction:

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Washington’s CQ Roll Call brings up-to-date news, analysis and insights to senior decision-makers on Capitol Hill.  This trusted source of unbiased, impartial information provides authoritative, nonpartisan and accurate congressional news and legislative tracking tools to its subscribers. Through more than 40 print and online products, CQ Roll Call keeps readers updated on a weekly, daily and real-time basis covering every legislative action in Congress with breaking news, bill tracking, and member profiles and offers insight on the people and institutions that influence public policy and legislation.   

 

CQ Roll Call’s parent, The Economist Group, is the leading source of analysis on international business and world affairs. The brands are bound together by their objective opinion, original insight and advocacy of economic, political and democratic freedom around the world.

 

CQ Roll Call currently has an opportunity for a Client Director (Sr. Account Manager) in our Washington, DC office.   In this role you will develop consultative customer relationships that promote retention, loyalty and investment in CQ Roll Call products and services. You will be your customer’s advocate and the face of CQ Roll Call.

 

 

 

 

Accountabilities:

In this role you would be expected to:  

  • Manage high value, strategic, client relationships focused on developing new business and ensuring high retention rates
  • Achieve new business growth targets through up-sell /cross-sell opportunities with existing clients
  • Responsible for all aspects of renewals and deliver results against monthly, quarterly and yearly forecast objectives
  • Manage and lead pricing negotiations for renewals
  • Meet onsite with existing accounts and conduct needs and business impact analysis of current product portfolio
  • Identify risk within assigned accounts and work with internal and external stakeholders to develop and implement mitigation strategies
  • Develop and host client customer success events
  • Influence value through higher product adoption, customer satisfaction and overall health scores
  • Own overall relationship with assigned clients, manage customer success activities such as coordinating onboarding and training of existing clients across specified product portfolios
  • Articulate to existing customers the value proposition of every CQ Roll Call product
  • Provide accurate (+/- 5%) monthly renewal and new business growth forecasts/reports to management

Experience, skills and professional attributes:

To succeed in this role you must have:

 

  • A minimum of 5 years of experience in field account management or a related area
  • Strong interpersonal skills, computer skills and communication skills (written and verbal)
  • Demonstrated history of exceeding retention and sales quotas
  • Proven ability to interact, train and support clients
  • Detailed oriented
  • Self-motivated and driven with excellent organizational and follow-up skills
  • Comfort with performance-oriented compensation plan
  • Ability to work independently as well as a part of team, depending on the situation
  • Ability to efficiently leverage staff in other functions to help you make quota
  • Must be able to quickly learn and use our technology tools, including Salesforce.com  
  • Bachelors’ degree or equivalent experience