We are seeking an interim Strategic Program Manager, Customer Experience to support our five-year plan to deliver a step-change in profitability, through clear definition and execution of a strategy to drive unprecedented growth in reader revenue.
Positioned within the Customer Experience division of the Global Circulation Team, the successful candidate will be responsible for prioritising, planning and coordinating the delivery of an ambitious program to accelerate reader revenue and lifetime value, with a particular focus on customer experience transformation and product development targeting both B2C and B2B audiences globally.
Working in support of the EVP, Customer Experience and VP Reader; Product Strategy, the role mandates highly effective stakeholder management, rigorous project management and the ability to clearly map execution plans to both business priorities and organizational capabilities.
The role is a full-time, interim maternity cover role, to run from October 2017 for up to 12 months.
In this role you will be expected to:
To succeed in the role you must have:
Ideally you will also have:
You will be able to demonstrate: