The Economist

Returning Candidate?

Client and Partner Engagement Manager - CQ Roll Call

Client and Partner Engagement Manager - CQ Roll Call

ID 
2018-4504
Job Locations 
United States-DC-Washington
Function 
Customer Service/Support

More information about this job

Introduction

3CQRC_Logo_White_RGB_(1)

 

 

 

Washington’s CQ Roll Call brings up-to-date news, analysis and insights to senior decision-makers on Capitol Hill.  This trusted source of unbiased, impartial information provides authoritative, nonpartisan and accurate congressional news and legislative tracking tools to its subscribers. Through more than 40 print and online products, CQ Roll Call keeps readers updated on a weekly, daily and real-time basis covering every legislative action in Congress with breaking news, bill tracking, and member profiles and offers insight on the people and institutions that influence public policy and legislation.   

 

CQ Roll Call’s parent, The Economist Group, is the leading source of analysis on international business and world affairs. The brands are bound together by their objective opinion, original insight and advocacy of economic, political and democratic freedom around the world.

 

Currently CQ Roll Call is seeking a Manager, Client and Partner Engagement to join our CQ product management team.   

 

This is a client-facing role supporting customers using CQ’s suite of products throughout all parts of the policy process. The Manager, Client and Partner Engagement is a CQ evangelist focused on encouraging and driving CQ product adoption and usage and sharing best practices, thus increasing our customers’ efficiency and effectiveness. Through a combination of industry expertise, product knowledge and client-management skills, the Manager, Client and Partner Engagement partners with CQ’s Product Management and Account Management teams to solve specific client needs. You will work in a fast-paced environment with associations, corporations, issue-based nonprofits, law firms and federal/state agencies that shape policy and influence change.  

 

This role will also be involved with the pre-sales and product development. The Manager, Client and Partner Engagement will help respond to RFI/RFP by working closely with sales team. Follow and be familiar with the latest market technological trends. Lead complex solutioning with in-person customer meetings. Propose best possible solution to address customer needs/problems/requirements. 

 

Accountabilities

In this role you would be expected to:   

  • Assist customers (via phone, remote desktop sharing, in-person, etc) with questions on how to use CQ’s suite of products
  • Advise clients on how to use CQ’s products to make their organizations more effective
  • Assist in the development and delivery of new client on-boarding
  • Assist customers with customization and one-off solutions to meet their broader needs and help them maximize their use of our product.
  • Be responsible for identifying and understanding the training needs of our internal and external clients and combining these needs with industry best practices to create interactive and effective training programs
  • Pro-actively focus on customers to reduce risk and drive product adoption and usage
  • Analyze clients’ current usage of CQ products and suggest "best practices" that increase customer efficiency and effectiveness
  • Identify and qualify sales leads and opportunities; work with Account Managers to build upon existing opportunities within their customer base
  • Conduct product demonstrations for prospects and clients
  • Build and maintain strong relationships with influential site contacts at assigned client organizations to ensure customer satisfaction
  • Leverage knowledge of clients’ use of products, future service needs, and competitive situations and work with the
 Account Management and Sales teams to protect and ultimately grow revenue

Experience, skills and professional attributes

To succeed in this role you must have:   

  • Experience educating customers on exciting new features and industry best practices
  • Consistent record of turning customers into dedicated advocates
  • Clear communication skills and use positive language when communicating with customers

  • Excellent organizational and interpersonal skills, be detail-oriented and possess proactive problem-solving abilities

  • Strong analytical, problem-solving, and project management skills

  • Bachelor’s degree or equivalent
  • 3+ years’ experience in a management consulting or product support focusing on conducting effective consultative conversations
  • Proficient in working with diverse audience from business users to CXOs

  • Excel in a rapid, faced-paced, technology-driven environment
  • Ability to work independently while embracing a close knit team environment
  • Familiarity with grassroots advocacy or legislative tracking tools
  • Knowledge of the legislative and policy arena preferred