• Customer Education Manager - CQ Roll Call

    Job Locations United States-DC-Washington
    ID
    2018-4830
    Function
    Trainer
  • Introduction

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    Washington’s CQ Roll Call brings up-to-date news, analysis and insights to senior decision-makers on Capitol Hill.  This trusted source of unbiased, impartial information provides authoritative, nonpartisan and accurate congressional news and legislative tracking tools to its subscribers. Through more than 40 print and online products, CQ Roll Call keeps readers updated on a weekly, daily and real-time basis covering every legislative action in Congress with breaking news, bill tracking, and member profiles and offers insight on the people and institutions that influence public policy and legislation.   

     

    CQ Roll Call’s parent, The Economist Group, is the leading source of analysis on international business and world affairs. The brands are bound together by their objective opinion, original insight and advocacy of economic, political and democratic freedom around the world.

     

    Currently CQ Roll Call is seeking a Customer Education Manager (CEM) to join our CQ sales team.   The Customer Education Manager is a client-facing role supporting customers using CQ’s suite of tools throughout all parts of the Policy process. The CEM is a CQ evangelist focused on encouraging and driving CQ product adoption and usage, thus, increasing our customers’ efficiency and effectiveness. Through a combination of industry expertise, product knowledge and client-management skills, the Customer Education Manager partners with CQ’s ​Account Management team to solve specific client needs. You will work in a fast-paced environment with associations, corporations, issue-based nonprofits, law firms and federal/state agencies that shape policy and influence change.  In addition to training and supporting customers, the CEM also focuses on designing and delivering internal CQ sales and product training.

     

     

     

    Accountabilities

    In this role you would be expected to:  

    • Deliver classroom, on-site and webinar training for the CQ product suite
    • Be responsible for identifying and understanding the training needs of our internal and external clients and combining these needs with industry best practices to create interactive and effective training programs
    • Pro-actively focus on customers to reduce risk and drive product adoption and usage
    • Analyze clients’ current usage of CQ products and suggest "best practices" that increase customer efficiency and effectiveness
    • Identify and qualify sales leads and opportunities; work with 
      ​Account Managers
       
      to build upon existing opportunities within their customer base
    • Build and maintain strong relationships with influential site contacts at assigned client organizations to ensure customer satisfaction
    • Leverage knowledge of clients’ use of products, future service needs, and competitive situations and work with the
      ​ Account Management​
       and Sales teams to protect and ultimately grow revenue.

     

    Experience, skills and professional attributes

    To succeed in this role you must have:  

    • Bachelor’s degree or equivalent
    • 5+ years’ experience and success in developing and delivering client-focused multi-media (online, in-person, webinar, video, etc.) training sessions
    • Superior presentation skills
    • Experience with conducting effective consultative conversations
    • Experience educating customers on exciting new features and industry best practices
    • Proven ability to multi-task, strong written and verbal communication skills and impeccable attention to detail
    • Excel in a rapid, faced-paced, technology-driven environment
    • Ability to work independently while embracing a close knit team environment
    • Familiarity with Salesforce or equivalent CRM tool (preferred)
    • Knowledge of the legislative and policy arena preferred

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