• Salesforce Administrator

    Job Locations India-Gurgaon
    Information Technology
  • Introduction

    The Economist Group logo


    The Economist Group is the leading source of analysis on international business and world affairs. We deliver our information through a range of formats, from newspapers and magazines to conferences and electronic services. What ties us together is the objectivity of our opinion, the originality of our insight and our advocacy of economic and political freedom around the world.


    The Economist Group has a global 650 seat implementation of Salesforce.com. This is spread over several businesses and different revenue streams. There is integration with related marketing products, and some use is made of the Force.com platform.


    We are looking for an experienced and passionate Salesforce administrator to join the internal team to work primarily on the Force.com and Sales Cloud implementation supporting the Econimist Intelligence Unit (EIU). This role consists of managing Salesforce.com users, data and system configuration, together with system maintenance and customization to support business requirements, recommending opportunities for in-going improvements as appropriate.

    This is an exciting role which will allow the succesful candidate to work as part of dynamic team and interact with stakeholders across different departments and levels.

    The successful candidate:

    • Will be based in Gurgaon
    • Will play a pivotal part in ensuring that a high level of data accuracy and integrity is maintained on Salesforce
    • Will have a positive attitude and consider no tasks too small or too big
    • Will have excellent communication skills



    How you will contribute:

    • Providing support for the day to day management of Salesforce.com Sales Cloud and Force.com
    • Performing administrative tasks such as setting up users, creating or updating fields, workflows and process builder, creation of reports and dashboard and managing data using data loader or other tools.
    • Working clsoely with the bsuiness to keep the data storage capacity below 85% capacity. 
    • Working with the EIU reseach team to configure or update existing framework using complete custom configuration on a Force.com platform
    • Assisting the Salesforce developers with enhancement requests requiring declarive developments. 
    • Support data management activities to ensure a high level of data quality and integrity is continuously maintained
    • Troubleshoot issues raised by users and provide prompt resolution. Escalate to senior team members within the internal team or Premier Support as necessary
    • Recommend and ensure the required configuration and process automation are in place to enforce a high data standard
    • Create custom build reports for trend analysis using standard reports functionality as well as Reporting Snapshot and Historical Trending
    • Deliver Salesforce training session to both new and existing users
    • Create new and keep existing Salesforce related technical documents or training materials up-to-date
    • Keep up-to-date with new Salesforce releases and promptly identifies: 1.Features which could add value to the Economist Salesforce users 2. Features which will impact existing processes and require urgent attention
    • Assist in performing and executing functional testing. Developing use cases, test scripts, and translate these for usage in automated regression testing
    • Work with business colleagues to gain user acceptance and take up

    Experience, skills and professional attributes

    The ideal skills for this role are:

    • At least 1 year of Salesforce experience gained in a similar role, certifications are not required but they would be looked upon favorably
    • A strong understanding of how to customize Salesforce.com to drive  efficiency and have experience integrating Salesforce with other platforms
    • Proven experience on Force.com and/or Sales Clouds
    • A proven track record providing level 1 and 2 support on Salesforce.com
    • Data analysis and management experience
    • A proven track record of teamwork with non-technical client staff and colleagues
    • Degree in a relevant field 
    • Strong experience with MS Excel
    • Experience using mass data upload and update tools, preferably Demand Tool
    • Stellar communication skills 
    • High computer and data literacy, a logical thinker, reliable, an efficient and strong communicator


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