CX Senior Designer

Job Locations United Kingdom-London | United Kingdom-London
ID
2019-6036
Function
Design

Introduction

The Economist Group logo

 

The Economist is the leading source of analysis on international business and world affairs. We deliver our information through a range of formats, from newspapers and magazines to Apple TV/OTT apps and VR Experiences. What ties us together is the objectivity of our opinion, the originality of our insight and our advocacy of economic and political freedom around the world.

 

With a growing global circulation and a reputation for insightful analysis and opinion on every aspect of world events, The Economist is one of the most widely recognised and well-read current affairs publications. 


The Economist’s product team is a passionate group of digital professionals who look after a number of products and services, from the web and apps to content platform and ecommerce.The Customer Experience team supports all product squads with a remit for creating and optimising products and services, internally and customer facing, to deliver customer value and business growth.

Accountabilities

How you will contribute:

  • You will be adept at mapping out complex journeys, including decision points and unhappy paths. You will solve complex customer problems, ranging from uncovering audience motivations to habit forming routines
  • Beyond flows and wireframing, you will be competent in interaction design, considering user goals, tasks, actions and differing interface states

  • Employ a range of appropriate tools to demonstrate complex interactions to stakeholders

  • Look for innovative ways to create meaningful experiences
  • Critically assessing solution appropriateness through employing UX measures to benchmark experiences, and monitor progress
  • You will collaborate with product, user experience, user research and data scientists, working in cross-functional teams
  • Fostering strong agile engineering practices and making data-driven decisions, the team plays a pivotal role in delivering innovation and growth
  • Ability to effectively conceptualize and communicate detailed interaction behaviors
  • Ability to present your work, and receive constructive critique
  • Ability to  articulate decisions that meet customer needs and business objectives to communicate in simple terms the value of good UX to all members of the product team and core stakeholders

 

Experience, skills and professional attributes

The ideal skills for the role are:

 

  • Interest in current affairs
  • Ideally, you have at least a Bachelor’s degree in Psychology, Human-Computer Interaction, Sociology, or a related area of study
  • Willingness to learn and try new design, research, or workshop methods
  • UX obsessive, the more you’ve read, listened to, or watched - the better!
  • Curious, insatiable-learner obsessed with understanding why humans do what they do, their emotional states, and cognitive biases.
  • A good and patient listener who can also confidently convey to stakeholders the value of UX.
  • Curious, insatiable-learner obsessed with understanding why humans do what they do, their emotional states, and cognitive biases

 

 

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