The Economist Group is the leading source of analysis on international business and world affairs. We deliver our information through a range of formats, from newspapers and magazines to conferences and electronic services. What ties us together is the objectivity of our opinion, the originality of our insight and our advocacy of economic and political freedom around the world.
The Regional Customer Service Manager will manage the day to day running of the The Economist Customer Service provision within region, dealing with high level escalations, reporting on KPIs and Service Levels, managing training and quality, documenting and delivering processes and providing escalation support to the third party contact centre.
How you will contribute:
The ideal skills for this role are: