The Economist is a leading source of analysis on international business and world affairs, published weekly in print and digital editions, and daily through our apps and websites. We deliver our information through a range of formats, from newspapers and magazines to conferences, films and audio. What ties us together is the objectivity of our opinion, the originality of our insight and our advocacy of economic and political freedom around the world.
We are recruiting for a Customer Retention Manager to join the Customer Retention team. The successful candidate will develop and manage the subscriber cancellation process, focussing on saving customers at the point they request to cancel. They will work with the Head of Customer Engagement and the Customer Service team to oversee and monitor subscriber cancellations and develop best in class, targeted efforts to win back subscribers. This is an exciting opportunity to develop a key area of the subscriptions business and drive measurable improvements.
How you will contribute:
Ideal skills for this role are: