The Economist Technology team provides specialist services to deliver the technology which brings The Economist to life for millions of readers, and provides our business with the tools we need to succeed. The appointee will join the team as our new business and growth strategy unfolds, and the need for technology excellence and digital customer experience becomes paramount in our ability to deliver this. This is the time to be joining a profitable, responsible business with a brand and culture that you can be proud of and with every opportunity to deliver success for the Group and yourself.
The Economist Group has recently moved to a matrix structure with one Group CIO as functional lead working collaboratively with the Managing Directors/Presidents of its four business units as well as the wider group leadership team. The CIO and other functional leaders are responsible for functional excellence, careers paths, incentive structures as well as consistency in tone, platforms and tools.
The role of Service Delivery Manager is part of our Service Management team. It will be key to extending and increasing our service management capability, and to enabling us to deliver on our objectives. We seek to ensure all of our end to end technology services meet agreed quality criteria in terms of their performance, availability, quality, and security. We actively seek opportunities to improve our technology and the practices we adopt in managing it.
This role would be suited for an experienced, ambitious Service Delivery Manager looking to take ownership of the end to end service management for a group of high profile B2B products currently undergoing exciting changes.
Service Delivery Managers should expect to be available during non-standard working hours.
How you will contribute:
The ideal skills for this role are: