The Economist Technology team provides specialist services to deliver the technology which brings The Economist to life for millions of readers, and provides our business with the tools we need to succeed. The appointee will join the team as our new business and growth strategy unfolds, and the need for technology excellence and digital customer experience becomes paramount in our ability to deliver this. This is the time to be joining a profitable, responsible business with a brand and culture that you can be proud of and with every opportunity to deliver success for the Group and yourself.
The Economist Group has recently moved to a matrix structure with one Group CIO as functional lead working collaboratively with the Managing Directors/Presidents of its four business units as well as the wider group leadership team. The CIO and other functional leaders are responsible for functional excellence, careers paths, incentive structures as well as consistency in tone, platforms and tools.
The role of Service Delivery Analysis & Reporting Lead is part of our Service Management team. It will be key to extending and increasing our service management capability, and to enabling us to deliver our objectives. This role would be suited for an experienced, data loving service management professional. We are looking for someone who will be able to head up, own and significantly evolve the provision of service metrics reporting and analysis for all technology services at The Economist and The Economist Intelligence Unit.
How you will contribute:
Operations & Support
Change & Transition
Continued Service Improvement
Ideal skills and abilities for this role are: