The Economist Group is the leading source of analysis on international business and world affairs. We deliver our information through a range of formats, from newspapers and magazines to conferences and electronic services. What ties us together is the objectivity of our opinion, the originality of our insight and our advocacy of economic and political freedom around the world.
The appointee will join the team as a new business and growth strategy unfolds and the need for digital customer experience and technology excellence becomes paramount in our ability to deliver this. We are about to launch our new future customer experience (FCX) platform to our B2C Economist customers and underlying business units as part of a multi-year and multi-million pound business transformation. This exciting, state of the art digital platform supports all aspects of acquisition, onboarding, in-life service, renewal/cancellation and winback customer lifecycle phases which we have designed and built to deliver amazing, end-to-end customer experiences.
The Salesforce.com Business Analyst will be dedicated to maximizing efficiency and capitalizing on the full features and benefits of Salesforce.com and it’s integrated solutions, such as Zuora, Limio, Nice In Contact. The ideal candidate will be someone with excellent technical and communication skills who will work directly with our internal stakeholders to understand their needs and requirements. The Business Analyst will be responsible for creating technical requirements and user stories that can be implemented by the Salesforce team. In addition to the responsibilities listed below, this person will promote adoption, track new releases, keep current on AppExchange solutions, will provide training and be familiar with best practices.
This is an exciting role which will allow the successful candidate to gain exposure to multiple Salesforce Clouds and integrated solutions, be part of an on-going digital transformation programme, be a part of a dynamic team and interact with stakeholders across different departments and levels.
How will you contribute:
The ideal skills for this role are: