Client Migration Consultant

Job Locations United Kingdom-London
ID
2020-6907

Introduction

Our ambition at The EIU is to reclaim our position as the global leader in our industry.  We seek to ensure the depth, quality and timeliness of our insights are second to none and recognised as such by companies, financial institutions, governments and universities - whether clients or not.

 

Our Blueworld & Classic platforms are a major constraint on that ambition. It doesn’t give us a service from which to demonstrate we have a right to play in a market where clients need to be able to find, access and use our analysis quickly, and assess real-world data alongside more traditional sources.

 

Our analysis is encumbered by our legacy platform, poor user experience with increasing reliability and security issues. It has also become a barrier to acquiring new customers and a reason for existing customers to look towards our competition.

Accountabilities

  • Apply a structured methodology to lead the platform migration activities
  • Use a highly process driven approach to determine the best migration journey for the clients 
  • Complete change impact assessments and develop the migration strategy
  • Identify and analyse risks, prepare risk mitigation strategies
  • Support communication efforts both internally and with the clients
  • Engage stakeholders to understand change impacts and associated benefits
  • Help form a customer success team to support the migration, identify training requirements
  • Monitor progress and success of migration through analysing usage metrics, support / make recommendations on how to overcome areas of resistance and regularly share knowledge / lessons learned

Experience, skills and professional attributes

  • Experienced project / program manager with a qualification in a process driven methodology such as Six Sigma
  • Experienced in managing platform migration projects for B2B subscriptions clients moving from legacy online platforms to new online platforms.
  • Previous experience of working in the information / publishing industries.
  • Experience in working with users in Fortune 500 / Global / Blue Chip organisations in the Financial Services / Banking, Government, Corporate and Academic Sectors.
  • Strong capabilities in analytics.
  • Demonstrable experience in managing the client journey.
  • Ability to define and identify training requirements.
  • Previous experience with managing customer and internal communications.
  • Experience in defining customer success requirements and building out a team for this function.
  • Previous experience with customer segmentation for migration projects.
  • Demonstrable ability to implement project risk mitigation and continuity planning.
  • Good experience in business case preparation and presentation.
  • Experienced in helping to write the story of the value of the change.



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