As the research and analysis division of the Economist Group, The Economist Intelligence Unit (EIU) helps leaders prepare for opportunity, empowering them to act with confidence when making strategic decisions. The EIU is the global standard in providing quality, actionable intelligence to the public and private sector, assessing issues that impact the marketplace for over two hundred countries.
Currently, The EIU has an opportunity for Customer Success Managers based in three regions. In this role you will lead the training efforts for existing clients migrating from EIU’s existing platform to a newly designed platform.
The role will be the primary conduit between clients learning the new site and the Client Services team. Your success in this role will help to ensure client retention and justify price increases. You will also aid the technical team to identify bugs in the new site.
How will you contribute?
The ideal skills for this role are: