The Economist is a leading source of analysis on international business and world affairs, published weekly in print and digital editions, and daily through our apps and websites. We deliver our information through a range of formats, from newspapers and magazines to conferences, films and audio. What ties us together is the objectivity of our opinion, the originality of our insight and our advocacy of economic and political freedom around the world.
Retention is a company-wide strategic priority. Reporting to the SVP, Customer and Operations, the purpose of this role is to manage our retention team in the development and delivery of our subscriber retention and engagement strategy, identifying opportunities to improve performance throughout the customer lifecycle to deliver subscriber growth for The Economist.
This role will be accountable for increasing overall subscriber engagement and retention globally in line with targets. They will work with stakeholders across the business, from editorial and marketing to product and tech, to promote a customer-first mindset and growth perspective, being heavily influenced by data and research.
How you will contribute:
Ideal skills and experience for the role are: