The Economist is a leading source of analysis on international business and world affairs, published weekly in print and digital editions, and daily through our apps and website. We deliver our information through a range of formats, from newspapers and magazines to conferences, films and audio. What ties us together is the objectivity of our opinion, the originality of our insight and our advocacy of economic and political freedom around the world.
We are seeking a Head of Customer Engagement for a maternity cover contract up to 15 months. This role is responsible for managing the retention of our global subscriber base with a focus on developing the subscriber proposition and benefits and on data-led, multi-channel lifecycle marketing to drive engagement and help subscribers realise the full value of their subscription.
This role sits within our Retention org reporting the VP Retention and works closely with the Head of Onboarding and Head of Renewal to deliver our full lifecycle subscriber engagement and retention strategy.
How you will contribute:
The desirable skills for this role include: