North America Client Advocate

Job Locations United States-NY-New York
ID
2021-7294

Introduction

The Economist Group logo

The Economist is a leading source of analysis on international business and world affairs, published weekly in print and digital editions, and daily through our apps and websites. We deliver our information through a range of formats, from newspapers and magazines to conferences, films and audio. What ties us together is the objectivity of our opinion, the originality of our insight and our advocacy of economic and political freedom around the world.

 

Our Client Solutions business offers a unique combination of research and content creation amplified by brand communications that reach the most influential audiences. Client Solutions works in partnership with many clients to create highly impactful programs by leveraging the expertise of its teams and amplification platforms across the Group. We believe strongly in the power and sophistication of our solutions and the significant value they create over and above other media companies.

 

Our Client Solutions business is seeking a Client Advocate who will be responsible for driving integrated client campaigns, overall ownership of the client relationship and fostering collaborative and mutually supportive relationships with internal stakeholders. They will work closely with colleagues in Sales, Creation, Amplify and Marketing to deliver superior service to our clients and ensure campaigns are flawlessly managed to meet client’s strategic goals and performance metrics.

Accountabilities

How you will contribute:

 

  • Provide senior level leaders for programmes, serving as the primary day-to-day contact for client and internal teams
  • Manage cross-functional programme teams to ensure the correct processes and communications are in place and that campaign activity is on-strategy
  • Define and manage client communications from weekly performance meetings to quarterly business reviews
  • Act as a senior trusted adviser to clients - advising, consulting and proactively seeking out ways to maintain and grow relationships
  • Provide senior level client consultancy regarding marketing objectives, including beyond The Economist Group offering. Ideate around innovative services that can be offered to clients
  • Partner with relevant Sales team members to develop client growth strategies for top clients
  • Collaborate with Sales and other members of Client Solutions to manage the development of selected integrated proposals / RFPs 
  • Define and communicate roles and responsibilities for each campaign and ensure they are adhered to
  • Create communication and project delivery timelines and work closely with teams to ensure they are hitting deadlines and adhering to the scope of work for each project
  • Drive the team to deliver client satisfaction and campaign performance, ensuring correct standards for all work are met satisfactorily 
  • Manage reporting schedules; liaise with internal teams and client

 

Experience, skills and professional attributes

Ideal skills and abilities for this role include:

 

  • Exemplary interpersonal skills and communication skills
  • Extensive experience in client servicing and programme management with energy, positivity and a determination to get results
  • At least  8+ years or equivalent experience in client marketing or content marketing role ideally in a marketing  agency or a publishing house 
  • Strategic marketing communications experience
  • Strong organisational, administrative and time management skills and excellent attention to detail
  • Experience in delivering projects on time and within budget
  • Professional gravitas and the ability to influence 
  • Tenacity and a proactive approach to problem solving

 

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