The Economist Group is the leading source of analysis on international business and world affairs. We deliver our information through a range of formats, from newspapers and magazines to conferences and electronic services. What ties us together is the objectivity of our opinion, the originality of our insight and our advocacy of economic and political freedom around the world.
The appointee will join the team as a new business and growth strategy unfolds and the need for digital customer experience and technology excellence becomes paramount in our ability to deliver this. We have recently launched our new future customer experience (FCX) platform to our B2C Economist customers and underlying business units as part of a multi-year and multi-million pound business transformation. This exciting, state of the art digital platform supports all aspects of acquisition, onboarding, in-life service, renewal/cancellation and winback customer lifecycle phases which we have designed and built to deliver amazing, end-to-end customer experiences.
The Platforms Operations Analyst’s primary area of responsibility will be supporting our Print Fulfilment Operations processes and supporting the Platform Team to administer their Service Desk queues. This will be a key role to bridge the gap between our Service Management team and the Platform Team for delivery, supporting with triaging and supporting the administration of Service Desks where tickets are raised by business areas such as Customer Services, Customer Operations, Product Engineering, Data & Insight, Sales & Marketing and Finance.
The ideal candidate will be someone with excellent administration and communication skills who will work directly with our internal stakeholders to understand their needs and requirements. This is an exciting role which will allow the successful candidate to gain exposure to multiple Salesforce Clouds and integrated solutions, be part of an on-going digital transformation programme, be a part of a dynamic team and interact with stakeholders across different departments and levels.
How will you contribute:
The ideal skills for this role are: