The Economist is the leading source of analysis on international business and world affairs. We deliver our information through a range of formats, from newspapers and magazines to conferences and electronic services. What ties us together is the objectivity of our opinion, the originality of our insight and our advocacy of economic and political freedom around the world.
The appointee will join the team as a new business and growth strategy unfolds and the need for digital customer experience and technology excellence becomes paramount in our ability to deliver this. Salesforce forms the core of our new future customer experience (FCX) platform currently being delivered for our B2C Economist subscription business unit as part of a multi-year and multi-million pound business transformation. All of our global 1m+ B2C customers will start their digital engagement with The Economist through registering within the Salesforce identity solution with Community cloud and then all subsequent digital or customer service interactions will go through Salesforce Community, Service or Marketing Cloud mechanisms. This exciting, state of the art digital platform therefore spans multiple Salesforce Clouds with close integration with ecommerce and subscription billing packages to deliver amazing, end-to-end customer experiences.
The Economist Group also has an existing, global implementation of Service cloud driving B2B sales and revenue for our global B2B Economist Impact and Economist Intelligence business units. There is integration with multiple marketing automation solutions, use of the Force.com platform and some downstream integrations with workflows, document generation and financial solutions.
We now need a Salesforce Administrator Team Leader to significantly increase our Salesforce capabilities and provide a Salesforce subject matter expert, with a customer and commercial mindset, to help us deliver on our business growth strategy. The appointee will take an active role in assessing, designing and delivering Salesforce solutions to support business needs, working closely with senior business stakeholders. Responsibilities will also include Salesforce configuration along with the system maintenance and customization to support business requirements, recommending opportunities for on-going improvements as appropriate. The role demands considerable Salesforce.com experience across multiple domains. In addition you will be responsible for managing a team of 4 Salesforce Administrators, based in London and Gurgaon.
This is the time to be joining a profitable, responsible business with a brand and culture that you can be proud of and with every opportunity to deliver success for the Group and yourself. You will gain exposure to multiple Salesforce Clouds, be part of an on-going digital transformation programme, be a part of a dynamic team and interact with stakeholders across different business units, departments and levels across the globe.
In this role you would be expected to:
The ideal skills for this role are: