Head of IT Operations & Infrastructure

Job Locations United Kingdom-London | China-Hong Kong | United Kingdom-London | United States-NY-New York
ID
2022-8683
Function
Technology

Introduction

The Economist Group logo

 

Come and join us

 

The Economist Group is a global media and information-services company that exists to champion progress. We provide individuals and organisations with the expertise, insights and perspective to press forward.

 

Our global IT team’s vision is to create an amazing employee experience, built on a modern, secure infrastructure, effective workspace tools and highly engaged, customer-focused support. As a technology and data driven business we recognise the key role outstanding IT professionals play in helping us achieve our goal.

 

We work with modern platforms (eg. AWS, Google Workspace, Atlassian Cloud), SaaS applications (eg. Miro, Slack, ManageEngine) and security tools (eg. Okta, Duo, Crowdstrike) to deliver a comprehensive technology service to our colleagues around the world.

 

We are the custodians of The Economist Group's technology capabilities and take pride in the work we do to extend those capabilities. Through our shared values as a team, can-do mentality and support for one another, we achieved an employee Net Promoter Score of 62 in 2021. Feedback that we receive from team members in our quarterly engagement survey contributes directly to our workplace strategy and we've made significant changes in flexible working policies, career development opportunities and recognition & reward processes based on these comments.

 

We are looking for a global Head of IT Operations & Infrastructure to join our fantastic team of ~20 people based in Hong Kong, Gurgaon, London and New York. The team’s scope includes the whole ecosystem of devices, workplace tools & platforms and infrastructure, both on-premise and cloud. Your strategic goals will be to strengthen the Group’s technical & security foundations and to create an exceptional employee experience everywhere that technology is involved. You will be driven and motivated by a desire to work with a diverse group of people to build something meaningful. You are a coach and mentor to teammates and peers because you recognise the value in helping others to achieve their goals. You love taking great ideas, testing and implementing them to move the business forward.

Accountabilities

 

  • Define a vision, mission, strategy and roadmap for the global IT Operations & Infrastructure team to deliver an outstanding service to the business
  • Take ownership of a comprehensive portfolio of communication, collaboration, productivity, identity & access management and security tools
  • Build stakeholder partnerships to understand and anticipate business needs then identify solutions to achieve strategic objectives
  • Ensure excellent levels of service for colleagues working remotely and in 20+ offices across America, Asia and EMEA
  • Act as an escalation point for critical incidents
  • Contribute to the global Technology strategy as a member of the Technology Leadership Team
  • Foster collaboration within and between teams and be a strong advocate for win-win solutions
  • Outline a digital workplace strategy that enhances employee engagement and collaboration
  • Gather and analyse feedback from teammates and Technology peers to improve the experience of working at The Economist Group and increase our eNPS score
  • Develop the team structure and operating model, adapting as business demands evolve
  • Think both tactically and strategically to solve thorny business challenges
  • Conceive, design, implement and sustain enterprise technology solutions; adapt and iterate to ensure a seamless employee experience
  • Securely connect 2,000 colleagues and partners around the world using effective workplace tools
  • Define and apply standards to ensure the ongoing manageability of operational processes
  • Partner with the Service Management team to identify appropriate metrics and KPIs that drive continuous improvement
  • Incentivise the creation and maintenance of concise, usable runbook, policy and process documentation
  • Lead by example, listening attentively to teammates and colleagues, showing empathy and living the values of The Economist Group

Experience, skills and professional attributes

  • Management experience and credible leadership attributes
  • Confident communication, presentation and influencing skills
  • Cultural awareness and experience as part of an international team
  • Experience in IT Operations and/or Infrastructure roles and expertise in relevant platforms and applications
  • Thorough understanding of cyber security tactics and frameworks (eg. MITRE ATT&CK, NIST, HM Cyber Essentials)
  • Experience managing workplace technology, remote access/hybrid working solutions and office relocation projects
  • In depth knowledge of service management (eg. ITIL 4), workflow management (eg. kanban, scrum) and knowledge management processes
  • Proficiency in writing and presenting proposals that are supported by analysed & visualised data and financial forecasts

 

If this sounds like something you would be interested in please apply today.

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