Order to Cash (Zuora) Solution Architect

The Economist Group is the leading source of analysis on international business and world affairs. We deliver our information through a range of formats, from newspapers and magazines to conferences and electronic services. What ties us together is the objectivity of our opinion, the originality of our insight and our advocacy of economic and political freedom around the world.

The appointee will join the team as a new business and growth strategy unfolds and the need for digital customer experience and technology excellence becomes paramount in our ability to deliver this. In the past 12 months we have delivered and launched our new future customer experience (FCX) platform to our B2C Economist customers and underlying business units as part of a multi-year and multi-million pound business transformation. This exciting, state of the art digital platform supports all aspects of acquisition, onboarding, in-life service, renewal/cancellation and winback customer lifecycle phases which we have designed and built to deliver amazing, end-to-end customer experiences. 

We are currently searching for an experienced Order to Cash Solution Architect to be part of our Subscriber Platforms delivery team. The Order to Cash team will take primary responsibility for the stability and optimisation of our subscription management and billing platform, Zuora, which is integrated to Salesforce within our new suite of Subscriber platforms.  This is an exciting opportunity to support a critical delivery team to improve our customer experience as well as supporting our internal colleagues on platforms integral to the day-to-day running of The Economist Group.

The Order to Cash Solution Architect will work at the enterprise level to deliver multiple moderate to complex software solutions, driving the technical team and key stakeholders towards an optimal end to end solution design.  Leveraging strong communication and relationship building skills to identify requirements, craft solutions, and secure approval will be critical for this role.

This role will be based in Gurugram, to compliment our capabilities within the UK, and provide extended coverage in our “follow-the-sun” customer support model.

Accountabilities:

• Enhance the application by being involved in analysis, design, development, testing and implementation of interfaces, customisations and reporting
• Participate in projects to implement and support new modules
• Be fully aware of forthcoming releases and how the company may capitalise on new functionality
• Enhance relationships with internal colleagues by providing a world class support service
• Configure and test Zuora Billing, Revenue and Add-On products to meet the approved designs
• Design and document sound functional and technical solutions, including process flows, technical customizations and integrations, based on The Economist’s requirements
• Perform demos to internal stakeholders
• Create and develop training materials and conduct/deliver end-user training
• Perform testing of end-to-end solutions in conjunction with the development & QA team
• Support with troubleshoot customer and colleague issues
• Support with troubleshoot technical problems

Experience, Skills & Professional attributes:

• 5 years Order to Cash experience with a minimum of 3 years delivering Billing solutions.
• Experience in at least one of the billing and/or CPQ products; Zuora, SAP, Salesforce, Oracle, Netsuite
• Experience working on Zuora Workflows and Z360 sync.
• A core understanding of finance and billing from a technical perspective
• A fundamental understanding of relational databases and a good command of SQL
• Experience of working with proprietary application development tools and languages.
• Knowledge of the architecture used to support business applications including web, application, batch and database servers
• Experience of most stages in the application delivery life cycle (requirements gathering, design, build, test, implementation)
• Demonstrated leadership abilities to lead business discussions and architect the optimal solution using best practices to implement it.
• Good spoken and written English
• Excellent listening and communication skills
• Confident enough to communicate your ideas to others and receive, understand, and incorporate comments from others
• The capacity and willingness to perform duties with initiative and resourcefulness
• Experience with ticket management and work management tools
• Outstanding problem solving skills