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Customer Service Assistant

Job Locations United Kingdom-London
ID
2022-9123
Function
Global Events

Introduction

Economist Impact brings the rigour of informed analysis and intelligent debate that The Economist is
known for to life on stage in international forums. We host over 80 events annually in over 30
countries on topics that convene world-class thought leaders on a range of strategic business issues.
 
There is a new opportunity within Client Relations Executive where you will assist with 
maintaining client satisfaction through the smooth running of event registration. Working within the
events team to ensure the successful management of events. This will include processing customer
data, co-ordinating communications, managing registration systems and running registration on-site at
events.

Accountabilities



  • Respond to internal and external inquiries/queries to ensure a professional and responsive service at all times across all event inboxes

  • After training and create and test events on Cvent for both scheduled and custom events as and when required for EMEA, Americas and APAC

  • With guidance set up the smooth integration onto external virtual event platforms including setting up data links prior to the integration; checking data flows; assisting with report running and liaising directly with the external provider

  • Draft for review customer communications including a proactive approach for recommendations to the marketing team

  • Ensure all forms and delegate communications are executed to a high standard

  • Assist senior members of the Client Services team to identify and apply efficiencies to ensure tasks are executed in the minimum time

  • With training be able to set up and deliver CVent OnArrival at Custom events and assist at LSEs

  • Mail merge data to provide Custom event clip and pin + A7 badge

  • Assist with delegate registration and reporting from event launch to onsite delivery

  • Deliver first-class onsite delegate experience by supporting the senior client services team ensuring that all equipment is onsite and tested well in advance for a smooth delegate check-in

  • When directed assist with delegate, attendee and overall event analysis is carried out and recorded post-event and give feedback on any areas that could be improved



 

Experience, skills and professional attributes

Essential skills required:
  • Available to work from the registered London office on a weekly basis (2 days per week)
  • Flexibility to travel onsite to events both here in UK and overseas (US/Middle East) for up to five days per trip during the calendar year (20%).  
  • Flexibility to work additional hours during busy periods in the run-up to large scheduled events
  • Technically minded and an ability to learn fast in a pressurised environment along with the ability to multitask

Additional ideal skills for this role are:

  • Experience using CRMs
  • Experience working front of house at events 
  • Experience processing information using databases 
  • Intermediate knowledge of Excel

Options

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The Economist Group values diversity. We are committed to equal opportunities and creating an inclusive environment for all our employees. We welcome applicants regardless of ethnic origin, national origin, gender, gender identity, race, colour, religious beliefs, disability, sexual orientation , age or marital status.