The Economist Group is the leading source of analysis on international business and world affairs. We deliver our information through a range of formats, from newspapers and magazines to conferences and electronic services. What ties us together is the objectivity of our opinion, the originality of our insight and our advocacy of economic and political freedom around the world.
The Economist Group has recently implemented a B2C Salesforce instance to support over 1.2m subscribers and this is centred around Salesforce using Experience, Service & Marketing Clouds and includes installed packages and integrations, such as Limio and Zuora. In addition The Economist Group has a global implementation of Salesforce Sales Cloud and Experience Cloud, which supports business units in Economist Impact, Economist Intelligence and Economist Education Foundation and Corporate Enterprise Subscriptions. We are in the process of a transformation programme to re-implement our Sales Cloud instance into one Salesforce org, improving and rationalising business processes and user experience with out of the box and up to date capabilities.
This role consists of supporting platform administration, user management, ticket management, case triage and application & end user support.
The successful candidate will work in a small team of Administrators, supported by a Team Lead. This is an exciting role for an experienced Salesforce Administrator to work alongside a team of Platform Administrators who are new to the Salesforce ecosystem. You will therefore be a critical part of the Platforms Operations team to support the business and your colleagues.
In this role you would be expected to:
The ideal skills for this role are:
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